Privacy and Cookie Policy

OctexSMS.com ("we", "us", "our") has created and published this Privacy and Cookie Policy ("Policy") to inform users ("you", "your") of how we collect, use, store, and protect your personal data when you access our website and use our services. OctexSMS.com is a digital platform operated by Octex Digital Limited, registered in Nigeria.

This Policy is guided by global data protection principles, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), to promote transparency and safeguard user privacy. For inquiries about your data rights or how we manage personal information, please contact support@octexsms.com.

We may update this Policy periodically to reflect changes in legal requirements, security practices, or platform improvements. Your continued use of our services after such changes are posted implies acceptance. If you do not agree with any part of this Policy, you should discontinue use of the platform.

We collect personal data only when necessary and with your consent. This data enables us to provide, secure, and improve our services. Declining to provide required information may limit access to features on our platform.

Information we may collect includes:

• Username
• Encrypted password (secured using industry standards such as bCrypt)
• Email address (optional; used for support or notifications)
• IP address (used for analytics, security, and fraud prevention; not linked to identity)

This data is used to manage your account, process payments, deliver services, enhance security, and provide support.

We work with trusted third-party providers that support core operations. Each service complies with privacy and security regulations.

Our current sub-processors include:

• Cloudflare – CDN, analytics, DDoS protection
• Cryptomus – Cryptocurrency payment processing
• Paystack & Flutterwave – Local and regional fiat payment gateways
• Zoho – Customer support and email services

These providers are contractually bound not to misuse, resell, or expose user data.

Collected data is used strictly for the following purposes:

• Verifying user identity and enabling login
• Handling payments and tracking transactions
• Monitoring platform stability and performance
• Responding to customer inquiries and resolving issues
• Detecting suspicious activity or violations of platform rules

We never sell your information. We do not share personal data for advertising or marketing without explicit consent. When legally required, we may disclose limited information to law enforcement or regulatory bodies.

You have the right to revoke your consent or delete your account at any time. You may also request permanent removal of your personal data.

Requests should be sent from your account dashboard or by email to support@octexsms.com. Most requests are processed within 14 business days.

Depending on applicable laws in your region, you may:

• 5.1 Withdraw consent to data processing
• 5.2 Object to certain uses of your data
• 5.3 Request access to your stored data
• 5.4 Correct inaccurate information
• 5.5 Restrict how we process your data
• 5.6 Request permanent deletion of your data
• 5.7 Obtain your data in a machine-readable format
• 5.8 File a complaint with a data protection authority

OctexSMS uses cookies to improve user experience and maintain secure sessions. A cookie is a small data file stored by your browser.

We use cookies to:

• Keep you logged into your account
• Customize your dashboard and settings
• Protect against malicious activity

Cookies do not store personal information. You can disable cookies in your browser, but some features may not function as intended.

We take your security seriously and implement robust safeguards, including:

• Password hashing using bCrypt
• Cloudflare DDoS filtering and rate-limiting
• Encrypted communications via HTTPS
• Restricted access by authorized staff only

If a data breach affecting your personal data occurs, we will notify you via email or dashboard message within 72 hours, as required.

You are responsible for safeguarding your login credentials.

OctexSMS has internal protocols to manage and limit access to personal data. Only authorized employees and partners may access personal data, and only when required to perform their duties. All staff are trained in digital security and privacy standards.

We retain user information only as long as necessary for service delivery and legal compliance.

Our services are not intended for users under 18 years old. We do not knowingly collect personal information from minors. If you believe a minor has registered on our platform, please contact us immediately to remove the account.

We rely on secure third-party providers for platform operation, including:

• Paystack & Flutterwave – Fiat transactions
• Cryptomus – Crypto payments
• Cloudflare – Network and web security
• Zoho – Support ticketing and communication

These vendors are carefully vetted and contractually obligated to comply with privacy obligations.

We may revise this Policy from time to time. Updates will be posted on this page and, if material, may be sent via email or dashboard notification.

The effective date of the latest version will always be listed at the top of this page. Continued use of the platform means you accept the revised Policy.